Marketing Maestro: August 2008

You Know Your Doing Your Job When...

A week ago, I wrote about a success we had connecting with a potential client on LinkedIn.  We followed up to make sure this person had a great experience. Yesterday, she emailed me to thank me for my help and to share the news that she is now formally a client. 

Here is part of her note:

"...I am excited to have this opportunity and I wanted to take the time (a little late, but still sincere) to say thanks for making it happen."

How often do your clients send you a note like this?

The old axiom 'that people do business with people they like' must be true.  The added lesson here is that people do business with people who care.

Yes, we went beyond 'the call of duty,' but this client took the time to reach out and connect.  Would every employee here do the same thing?  I would like to think so, but I realize that might not be the case, which is the reason for this posting (this story will be circulated around the office).  Everyone needs to be reminded that 'going the extra mile' does pay off. 

So have you done your 'job' today, or did you go beyond your expected role? 

Radio Interview with Mike Siegel

Mike Siegel does a talk radio show in the Seattle area on radio stations KITZ and KGTK (sorry I don't have the exact 'number on the dial'). It is also available on www.kitz1400.com in case anyone wants to hear it streaming. Mike and I have been talking on and off for a few months about how he can provide his listeners with Trump University content.  Well, tomorrow Mike is interviewing James Harris one of our top real estate investing instructors who happens to be in the area conducting free real estate trainings

I don't know when this interview will air but when I get more info I will post a comment to this blog with the details.It is always exciting to see one of our instructors share their knowledge with others but this time the information has the potential to reach and impact many more people.

If you live in the Seattle area and know Mike Siegel's show let me know what you think once you hear the interview.  Thanks.


My Social "Media" Life is Really Taking Off

Last week was great!  There were 5 highlights that made my week!  Each is related to social media and search marketing (SEO).  It felt as if a lot of hard work was really starting to pay off. Let's start with the #1 highlight of my week:

1 - Google Search
Friday I get a call from a woman who mentioned that she found my phone number after searching Google for Trump and Tax Liens.  I have been working on my own personal SEO for a while now, but never thought I would be part of a result for Trump and Tax Lien.  For all those who say SEO is not worth the time or money I say think again.  After directing this woman to the correct person she learned about some of our other training (she had no idea existed) and is probably going to enroll in a program.

2 - WSJ and SEO
We posted a blog to the Trump blog titled Accidental Landlord-How Does It Happen?. Based on an SEO recommendation we changed the original title.  Wouldn't you know it but the next day the WSJ ran an article with almost the exactly same title.  How is that for timing?

3 - LinkedIn and Trump U Client
As much as I enjoy social media connections I do try to consider the connection request before accepting a new connection.  To me it is not about how many "friends" I have but the quality and usefulness of the connection. Last week one of our clients sent me a request.  I didn't know who they were but they took the time to explain who they were, why they wanted to connect, how they found me etc.  I accepted the connection and started a dialog.  This student was attending a training in San Francisco so I reached out to the instructor and asked that they make a connection.  This student was very happy to receive the extra attention and sent me a follow up note with valuable feedback about her training.  This once again proved that social media does have a business purpose.

4 - Found New Resources
Twitter is another social media site I have been using.  Based on some of the relationships I formed by following and reading content I hired one of my "social media friends" to help us with a few projects and have been exploring and talking to a few others.  Social media does work if you contribute interesting and useful content.

5 - Active Rain and Blog Commenting
Just last week one of our clients who uses AR posted a blog and mentioned our training.  I of course took the opportunity to comment back and initiated a dialog.  The client then responded back.  A perfect example of successful relationship marketing using social media.

Big Take Away (in case it wasn't clear)
Participate in social media.  The time spent will help grow your business and build your reputation.

Do you have any social media success stories you want to share?

The Price of Gas and Postage Stamps

What does the price of gas have in common with the price of postage stamps?

Not much, but when the price of gas goes up $.01 it costs the post office around one million dollars.

What does this mean for direct marketers?  Well, since we can't control the price of gas we need to prepare ourselves for a postage increase next year.  Another increase is expected in May 2009, with the amount to be announced in February.  Don't worry just yet...any increase will be limited to the rate of inflation.

The US Postal Service recently posted a $1.1 Billion loss for their 3rd quarter.  A portion of this loss was blamed on higher fuel prices along with a number of other reasons having to do with mail volumes and the economy. You tell me will we pay more to mail a postcard next year?

If you use direct mail to market your business you should keep mailing (assuming you generate a positive ROI on your efforts) and start thinking about how another increase will impact your marketing efforts.  How can you reorganize your marketing plans to maintain your current mail volumes? What other marketing channels produce an acceptable ROI?

Let me know what you're planning to do if the price of postage goes up again.

Why Did They Do That

The house behind mine was torn down and is in the process of being rebuilt.  Forget the extra large house being put up that doesn't concern me at all but the owners yesterday cut down about 50 feet worth of trees (the property is 210 deep) which were each 50 ft+ tall.

Some of the Trees Cut Down

Call me what you will but the site of seeing the land next to your home basically deforested is sad.  Especially in today's environmentally friendly climate I would have thought that town's had rules about cutting down trees.  The owners barely left a signal tree standing and they are not done yet.  The trees still standing have red 'X' marks sprayed across the tree trunks.  Trees require almost zero maintenance and have many benefits.  Why cut them down? We bought our home because as the previous owners said it was 'tree beautiful'.

My guess is they are going to put in some sort of pool or sports court. To each their own I guess.

I think I will plant a tree in their honor when they move in as a welcoming gift...

 

 

 

Secrets to Online Success

Melissa Campanelli, Editor-in-Chief of eM+C Magazine recently interviewed me about Trump University's secret to online success.  We covered a number of interesting topics including multivariate testing, behavior targeting and social media. You can read the interview online. If you are marketing your products or services online it is worth checking out their site and considering a subscription.

I am happy to answer any AR member's questions about anything covered in the interview just leave me a comment and I will do my best to respond.

Enjoy.